Florala Utilities

Nestled at 1293 5th St, Florala, AL 36442, United States, Florala Utilities is a trusted provider of essential services to the local community. This comprehensive guide delves into the main services offered, the location and accessibility, key features, practical information, and valuable customer insights.

• Water Utility Services: Florala Utilities ensures a steady supply of safe, high-quality drinking water to its customers. This includes water treatment, distribution, and maintenance of the water infrastructure.
• Wastewater Management: The utility is responsible for collecting, treating, and disposing of wastewater, adhering to stringent environmental standards. This service helps maintain a clean and healthy community.
• Natural Gas Services: Florala Utilities provides natural gas to residents and businesses, offering a reliable and efficient energy source for heating, cooking, and other needs. The utility ensures safe distribution and maintains the gas infrastructure.
• Customer Service: Florala Utilities prides itself on excellent customer service. This includes assistance with new service requests, rate inquiries, bill payments, and addressing any customer concerns or issues.

The utility's location at 1293 5th St places it in the heart of Florala, near the intersection with 4th Ave. This strategic location makes it easily accessible from various parts of the city. The neighborhood is residential, with a mix of single-family homes and apartments, and commercial establishments nearby.

For those driving, the utility is easily reachable via AL-87 and AL-55. Public transportation users can take the Escambia County Transit bus service, with the nearest stop located at the corner of 5th St and 4th Ave.

• Wheelchair Accessibility: Florala Utilities is committed to providing accessible services. The facility features a wheelchair-accessible car park and entrance, ensuring all customers can access the building comfortably.
• Payment Options: The utility accepts various payment methods, including credit cards, debit cards, and checks. This flexibility caters to different customer preferences and needs.
• Community Engagement: Florala Utilities actively engages with the community through its website, providing updates on recent news, alerts, and educational resources on water conservation and natural gas safety.

• Hours of Operation: The utility's office is typically open Monday to Friday, from 8:00 AM to 5:00 PM. However, it's always a good idea to call ahead or check the website for any changes, especially on holidays.
• Contact Information:
  • Phone: 334-858-6722
  • Website: floralautilitiesboard.com
  • Email: Not provided on the website; consider contacting through the phone number or using the online contact form.
• Online Services: Florala Utilities offers online services, including bill payment, new service requests, and access to water quality reports and other resources. These services can be accessed through the utility's website.

Florala Utilities has an average rating of 4/5 on Google My Business, with one review praising the utility's prompt and helpful customer service. The customer appreciated the professionalism and quick resolution of their issue. This positive experience highlights the utility's commitment to excellent customer service, as mentioned on their website.

Another customer appreciated the utility's efficient response to a water leak, commending the quick arrival of the repair team. This feedback underscores the utility's dedication to maintaining and repairing its infrastructure to ensure reliable service.