Pets at Home Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

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Open today until 16:30.

Monday: 09:00–19:30
Tuesday: 09:00–19:30
Wednesday: 09:00–19:30
Thursday: 09:00–19:30
Friday: 09:00–19:30
Saturday: 09:00–19:00
Sunday: 10:30–16:30

Nestled in the heart of Axminster, a vibrant market town in Devon, lies Pets at Home Axminster, a dedicated pet care center that serves the local community and its furry inhabitants. This store is more than just a pet shop; it's a one-stop destination for pet owners seeking quality pet food, accessories, advice, and services. Let's delve into the details of this pet lover's paradise.

Pet Food and Accessories: Pets at Home Axminster offers a comprehensive range of pet food, from premium brands to budget-friendly options, catering to dogs, cats, small animals, birds, and fish. They also stock a vast array of accessories, including beds, bowls, toys, grooming tools, and carriers.
Pet Care Advice: The knowledgeable staff at Pets at Home Axminster are always on hand to provide expert advice on pet care, nutrition, and behavior. They can help you choose the right products for your pet and offer guidance on pet health and wellness.
In-Store Services: This pet care center offers a variety of on-site services to ensure your pet's well-being. These include:

Grooming: A professional grooming service to keep your pet looking and feeling their best.
Pet Health Checks: Free pet health checks by a qualified vet, ensuring your pet stays happy and healthy.
Pet Training: Group training classes and one-on-one sessions to help your pet learn good behavior and socialize.

Pets at Home Axminster is located at 31 West Street, Axminster EX13 5NX, United Kingdom, in the heart of the town center. This prime location ensures easy access for pet owners, with plenty of nearby parking options. The store is situated near the bustling Axminster Market, making it a convenient stop for locals and tourists alike.

For those traveling by car, the store benefits from nearby parking options. The West Street Car Park is just a short walk away, offering both short and long stay parking. Additionally, the store has a dedicated wheelchair-accessible parking space.

Wheelchair Accessibility: Pets at Home Axminster is committed to ensuring all pet owners can shop in comfort and ease. The store is fully wheelchair accessible, with a ramp at the entrance and wide aisles inside.
Delivery and In-Store Pick-Up: For those who prefer to shop from home, Pets at Home Axminster offers a convenient delivery service. Alternatively, you can order online and collect your purchases in-store using the Click & Collect service.
Quick Visit Service: Pets at Home Axminster understands that some pets may feel anxious in new environments. That's why they offer a Quick Visit service, allowing you to pick up essential items in a hurry with minimal disruption to your pet.

Opening Hours: The store is open seven days a week, with varying hours to accommodate different schedules. Please check the Pets at Home website for the latest opening times.
Contact Information:
- Phone: 1297631796
- Website: petsathome.com
Payment Methods: Pets at Home Axminster accepts various payment methods, including credit and debit cards, as well as NFC mobile payments.

With an impressive average rating of 4.5/5 from 517 Google My Business reviews, Pets at Home Axminster has clearly made a positive impact on the local pet-owning community. Here are some of the standout aspects highlighted by customers:

Excellent Customer Service: Many customers praise the friendly and knowledgeable staff for their helpfulness and dedication to finding the best products for their pets.
Wide Range of Products: The store's extensive product range, from food and accessories to toys and treats, is frequently mentioned as a key strength.
Convenient Location: The store's central location and easy access by car and public transport are often cited as major positives.
In-Store Services: Customers appreciate the range of services on offer, from grooming to pet training, making Pets at Home Axminster a one-stop shop for pet care.

They offer pet food and accessories; pet care advice; grooming; pet health checks; and pet training.

Yes; Pets at Home Axminster is fully wheelchair accessible with a ramp at the entrance and wide aisles inside.

Yes; they offer a delivery service and an in-store pick-up option called Click & Collect.

Yes; there is a nearby car park and dedicated wheelchair-accessible parking space.

Yes; they offer a Quick Visit service to pick up essential items in a hurry.

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

5/5

Great service, very polite and helpful friendly staff

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