Citizens Advice County Durham

Citizens Advice County Durham, situated at 54A North Road, Durham DH1 4SF, United Kingdom, is a vital community resource, providing free, confidential, and impartial advice and support to residents of County Durham. This comprehensive guide will delve into the main services offered, the location and accessibility, key features, practical information, and positive aspects highlighted in customer reviews.

• Get Help: Citizens Advice County Durham offers guidance on a wide range of issues, including debt and money, benefits, housing, relationships, and employment.
• Over The Phone: Advice can be sought via telephone. The number is 8082787821.
• In Person: Face-to-face advice is available at their office on North Road.
• Webchat: Online chat is also an option for those who prefer a written conversation.
• Self Help Online: The website provides a wealth of information and interactive tools to help manage money, find a job, etc.
• Donate: Citizens Advice Count Durham relies on donations to continue its vital work. Donations can be made online or by text.

The office is located in the heart of Durham, within walking distance of the city's main shopping area and the bus station. The nearest train station, Durham, is approximately 1.5 miles away. There is no on-site parking, but several public car parks are nearby. The building is wheelchair-accessible, with a ramp leading to the entrance.

• Non-Judgmental Advice: All advice is provided in a non-judgmental manner, respecting the individual's circumstances and preferences.
• Confidential: The service is completely confidential, ensuring clients can discuss sensitive issues without fear of their information being shared.
• Impartial: Advice is always impartial, based on the facts of the situation and the client's best interests.

The service is available Monday to Friday, 9:00 AM to 4:00 PM. However, opening hours may vary, so it's always a good idea to check their website or call ahead. The office is closed on public holidays. For those who need to contact them, the phone number is 8082787821, and the website is citizensadvicecd.org.uk.

Customer reviews highlight several positive aspects of Citizens Advice County Durham:

• Dedicated Staff: Many reviewers praise the hardworking, dedicated, and professional staff who go above and beyond to help.
• Expertise: The advice provided is consistently described as knowledgeable, accurate, and tailored to the individual's needs.
• Empathy and Understanding: Staff are commended for their empathy and understanding, creating a safe and supportive environment for clients.
• Free and Accessible: Several reviewers mention the free and easily accessible nature of the service, making it a lifeline for many in the community.