Royal Mail Group Ltd

Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom.
Phone:3457740740.
Website: jobs.royalmailgroup.com
Specialties: Shipping and mailing service, Post office.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 2.3/5.

Contact

Closed today. Opens Monday at 08:00.

Monday: 08:00–10:00
Tuesday: 08:00–10:00
Wednesday: 08:00–10:00
Thursday: 08:00–10:00, 04:00–18:00
Friday: 08:00–10:00
Saturday: 08:00–12:00
Sunday: Closed

Royal Mail Group Ltd, situated at 14 Rosscliffe Road, Ellesmere Port, offers a range of services designed to meet contemporary mailing and shipping needs. Their primary services include:

Mail Collection and Delivery: Royal Mail ensures the efficient collection and delivery of letters and parcels, both nationally and internationally.
Special Delivery Services: They provide specialized delivery services for time-sensitive or high-value items, with guaranteed next-day delivery.
Mail Marketing Services: Royal Mail offers a suite of services to support business growth, including data services, print and distribution, and creative solutions.
Online Retail Services: Tailored services for online retailers, including returns management, click and collect, and international shipping.
Post Office Services: Royal Mail operates as a post office, offering services such as postage stamps, PO Boxes, and financial services.

Nestled in the Rossfield Industrial Estate, Royal Mail Group Ltd is easily accessible from several routes. The facility is located near the A5032, providing convenient access from both Chester and the M53 motorway. For those using public transportation, the nearest bus stop is 'Rosscliffe Road' (Stop R4), served by bus number 11. Ellesmere Port train station is approximately 2.5 miles away, with taxis readily available for the short journey. Parking is available on-site, with designated spaces for customers and employees. The location also features a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring accessibility for all visitors. Royal Mail Group Ltd's facility at 14 Rosscliffe Road is a modern, purpose-built sorting office, equipped with state-of-the-art technology to ensure efficient processing of mail and parcels. Some notable features include:

Automated Sorting Machinery: High-speed, automated sorting systems help to process large volumes of mail quickly and accurately.
Secure Storage Facilities: Royal Mail prioritizes the security of mail and parcels, with secure storage areas and CCTV surveillance.
Loading Bays: Multiple loading bays facilitate the efficient loading and unloading of mail, reducing waiting times for customers.

To ensure a smooth and efficient visit, here's some practical information about Royal Mail Group Ltd:

Opening Hours (Mon-Fri): The counter is open from 8:30 AM to 5:30 PM. Collections may be made outside these hours, depending on the service.
Contact Information:
- Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
- Phone: 3457740740
- Website: jobs.royalmailgroup.com
Services Available: Royal Mail Group Ltd offers a wide range of services, from sending a letter to managing international shipments. It's recommended to check their website or contact them directly for specific service inquiries.

With an average opinion of 2.3/5 from 53 Google My Business reviews, Royal Mail Group Ltd receives mixed feedback. However, several positive aspects are noteworthy:

Efficient Delivery: Many customers praise Royal Mail's punctual and reliable delivery service.
Helpful Staff: Some reviewers highlight the helpfulness and professionalism of the counter staff.
Convenient Location: The facility's location in the Rossfield Industrial Estate is praised for its accessibility.

Royal Mail Group Ltd at 14 Rosscliffe Road, Ellesmere Port, plays a vital role in the local community and the wider national and international mail network. With its comprehensive range of services, efficient processing facilities, and customer-focused approach, it continues to serve both businesses and individuals in their mailing and shipping needs.

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The counter is open from 8:30 AM to 5:30 PM; Monday to Friday.

The facility is easily accessible from several routes; including the A5032; and has on-site parking and a wheelchair-accessible entrance.

They offer mail collection and delivery; special delivery services; mail marketing services; online retail services; and post office services.

Yes; the nearest bus stop is 'Rosscliffe Road' (Stop R4); served by bus number 11; and Ellesmere Port train station is approximately 2; 5 miles away.

You can contact them via phone at 3457740740; or visit their website at jobs; royalmailgroup; com for more information.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.

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