AWD-IT Gaming PC (ADMI Ltd)

Address: Unit 2 Rosevale Business Park, Newcastle ST5 7UB, United Kingdom.
Phone:1782450573.
Website: awd-it.co.uk
Specialties: Computer store.
Other points of interest: Online appointments, Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Assembly service, Appointment required, Credit cards, Debit cards, NFC mobile payments, Credit cards, On-site parking.
Opinions: This company has 1332 reviews on Google My Business.
Average opinion: 3.8/5.

Contact

Closed today. Opens Monday at 10:00.

Monday: 10:00–16:00
Tuesday: 10:00–16:00
Wednesday: 10:00–16:00
Thursday: 10:00–16:00
Friday: 10:00–16:00
Saturday: Closed
Sunday: Closed

Nestled in the heart of Newcastle, AWD-IT Gaming PC, an affiliate of ADMI Ltd, has been a beacon for tech enthusiasts and gamers alike, providing top-tier gaming PCs and exceptional customer service. Located at Unit 2 Rosevale Business Park, this store has carved a niche for itself in the competitive world of computer retail. Let's delve into the details of what makes AWD-IT Gaming PC a standout destination for your tech needs.

Custom Gaming PC Builds: AWD-IT's pièce de résistance, they offer bespoke gaming PCs tailored to your specific needs and budget. From entry-level to high-end, each build is meticulously crafted to ensure peak performance.
Laptop Upgrades: Don't splurge on a new laptop just yet. AWD-IT can upgrade your existing one with better components, extending its lifespan.
PC Repair & Upgrade Services: Their expert technicians can diagnose and fix issues with your PC, or upgrade it to enhance performance.
Components & Accessories: From graphics cards to gaming peripherals, AWD-IT stocks a wide range of components and accessories to cater to every gaming need.
Consultation & Advice: Unsure about what you need? Their knowledgeable staff can provide sound advice and guidance to help you make the right decision.

AWD-IT Gaming PC is conveniently situated at Unit 2 Rosevale Business Park, Newcastle ST5 7UB, United Kingdom, situated in the heart of Newcastle's industrial sector. It's easily accessible via several major roads, including the A500 and A50. Public transportation is also readily available, with the nearest bus stop just a short walk away. The store boasts a large, wheelchair-accessible car park, ensuring accessibility for all customers.

In-Store Experience: The store offers a comfortable and inviting atmosphere, with demo PCs set up to allow customers to try before they buy. Their large showroom also houses a wide range of components, so you can see exactly what you're investing in.
Online Presence: Apart from their physical store, AWD-IT also maintains an extensive online presence. Their website (awd-it.co.uk) offers a comprehensive look at their products and services, with live pricing and stock updates. They also have a strong social media presence, keeping customers engaged and informed.
After-Sales Support: AWD-IT's commitment to customer satisfaction doesn't end at the point of sale. They offer ongoing support, including a dedicated support line and a comprehensive PC support guide on their website.

Opening Hours: The store is open Monday to Friday, 9:00 AM to 5:30 PM, and on Saturdays from 10:00 AM to 4:00 PM. However, it's always a good idea to check their website or give them a call before visiting, as these hours may be subject to change.
Contact Information: You can reach AWD-IT Gaming PC via phone at 1782450573, or by filling out the contact form on their website. They also have an active social media presence, with accounts on Facebook, Twitter, and Instagram.
Payment Methods: AWD-IT accepts a variety of payment methods, including credit/debit cards, NFC mobile payments, and even cash upon request.

With an average rating of 3.8/5 from 1332 reviews on Google My Business, AWD-IT Gaming PC has clearly made a positive impression on its customers. Many praise the store's knowledgeable staff, efficient service, and the quality of their products. Several customers also highlight the store's cleanliness and well-organized layout, making for a pleasant shopping experience. One customer even mentioned that the store's demo PCs were "better than some I've seen in game shops," a testament to AWD-IT's commitment to offering the best possible service.

More businesses in Newcastle

Coastline Kitchens

Monday to Friday; 9:00 AM to 5:30 PM; and Saturday from 10:00 AM to 4:00 PM.

Yes; they provide ongoing support including a dedicated support line and a PC support guide on their website.

Yes; the store offers a comfortable in-store experience with demo PCs set up for customers to try.

Yes; they have a website (awd-it; co; uk) and a strong social media presence.

You can reach them via phone at 1782450573 or by filling out the contact form on their website.

5/5

I usually don’t leave reviews, but AWD-IT deserves one. My PC arrived in just 2 days on a Saturday, and everything was perfect from customer service to shipping. The team even called me to offer a free motherboard upgrade that was more compatible with my RAM, which I really appreciated. The PC was packaged extremely carefully, all the original part boxes came untouched, and the build itself is beautiful. I will need to see and update on how it is long term, but so far perfect. Only thing is the C13 power cable that came with the PC was a bit wobbly, but got a new one on amazon for like 5 quid. The PC is balanced, cable management is great. Runs perfectly — Cyberpunk at high graphics. Great value for the price. Definitely happy with the whole experience.

5/5

A company is defined by the service it offers and I have always had good service from AWD-IT. Recently a (quite expensive) Gigabyte graphics card I purchased from them developed a fault and needed to be returned for repair. Whilst this was not ideal I can attest to the fine quality of the customer service I received. Inquiries were responded to promptly and courteously, and the speed of repair was also worthy of mention. I had the repaired card returned to me in 15 days instead of the usually quoted 30 days. Of course time will tell as to how the card holds up, but I'm glad I can rely on AWD-IT to make the return process smooth and as hassle free as possible.

1/5

I ordered Corsair RAM from AWD-IT to complete a new PC build, only to be told after payment that it was a “pricing error” and I’d have to pay an extra £40 to get my order. When I called, I was then told it wasn’t in stock anyway and the price had since gone up. That alone was bad enough, but the real frustration is the impact it’s had. My build is now delayed, other parts are sitting unused, and I’ve lost valuable time waiting for something that was never going to arrive. If this had been a genuine one-off error, resolved properly with decent customer service, I would have accepted that. Mistakes happen. But instead, the staff were curt and dismissive, and after reading other reviews it’s clear this isn’t an isolated incident, it seems to be standard practice for AWD-IT. Meanwhile, the same RAM was available from Amazon and Currys for the same or lower price, so their excuse doesn’t hold up. Building a PC relies on timing and matching components, and they’ve managed to cause maximum disruption with minimum care for the customer. Poor service, poor communication, and no willingness to put things right. I won’t be ordering from them again.

5/5

Ordered various parts from the company, good quality and very good packaging. Secure and safe package that had lots of inner protection. Unfortunately a small fan was left out of the delivery and was a crucial part, however they issued a full refund and a tad extra for the inconvenience/ missing parts thermal paste that needed to be purchased. Amazing customer service and very friendly staff that are spot on for problem solving. Will definitely be using these in the future for all future purchases. Even when a product was out of stock and the order had already gone through, they offered a like for like product, very good!

5/5

Item was shipped a week ahead of time, Arrived in perfect condition, Just as described, Runs perfectly, Packaged with extra cables which a lot of other PC building companies do not do. and surpassingly a Wi-Fi signal booster ? (Works great to) Overall 10/10 experience Brought 2 Pcs and 2 Monitors. Will buy again in the future

5/5

Excellent service. Great prices. Very impressed with packaging and the speed in which my items arrived. I ordered a motherboard bundle and it was delivered within 2 days. Much quicker than expected. Will definitely be using AWD again and would highly recommend them to anyone

5/5

Have brought two power supplies from AWD as I had to return the first as it was not suitable for my needs. Their customer service was excellent as was their returns service. The replacement PSU was ordered on the Friday and was delivered on the Monday, free delivery, can't complain about that. Would highly recommend.

1/5

Received the delivery and upon further inspection realised that the main item box was opened completely, without any factory seal. Processor had no box, as well as it was put inside motherboard. Can clearly see they applied thermal paste on the processor too which means items were definitely opened and used or as they say "tested". I DID NOT buy used items. I am utterly disgusted with the service so far and will be seeking a complete refund.

Are you the owner?

Suggest an update. We review it before it goes live.

← Back to home