O2 Shop West Bromwich

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom.
Phone:1212729099.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi‑Fi, Wi‑Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 170 reviews on Google My Business.
Average opinion: 3.9/5.

Location of O2 Shop West Bromwich

O2 Shop West Bromwich 33 New Sq, West Bromwich B70 7PP, United Kingdom

Contact

Open Hours of O2 Shop West Bromwich

Open today until 17:30.

Monday: 09:00–17:30
Tuesday: 09:00–17:30
Wednesday: 09:00–17:30
Thursday: 09:00–17:30
Friday: 09:00–17:30
Saturday: 09:00–17:30
Sunday: 11:00–17:00

O2 Shop West Bromwich: A Comprehensive Guide

Nestled at 33 New Square in the heart of West Bromwich, the O2 Shop West Bromwich is a beacon for tech enthusiasts and mobile users alike. This comprehensive guide delves into the services, location, unique features, and practical information about this vibrant store, ensuring you make the most of your visit.

Main Services

Mobile Network Services: As an O2 store, this shop specializes in providing services for O2 mobile networks. This includes SIM-only plans, mobile broadband, and mobile phone contracts.
Phone Sales and Upgrades: Visit the store to browse and purchase the latest smartphones, tablets, and other mobile devices. The staff can also guide you through upgrade options if you're an existing O2 customer.
Mobile Phone Repair Shop: The store offers repair services for mobile devices, ensuring your phone is back up and running in no time. This includes screen repairs, battery replacements, and more.
In-Store Pick-up: Conveniently, the store offers in-store pick-up for online orders, allowing you to collect your purchases at your leisure.

Location and Access

The O2 Shop West Bromwich is located at 33 New Square, West Bromwich, B70 7PP, United Kingdom. It is situated in the bustling New Square shopping center, surrounded by an array of retail outlets and eateries. The store is easily accessible by both public transport and car.

Public Transport: Several bus routes serve the nearby bus station, with services operated by National Express West Midlands, Diamond Bus, and others. West Bromwich Central tram stop is also nearby, served by Midland Metro trams.
Parking: The store benefits from a wheelchair-accessible car park located at the adjacent Sainsbury's supermarket. Alternatively, you can use the multi-story car park at the New Square shopping center.

Featured Characteristics

The O2 Shop West Bromwich boasts several unique features, making it an appealing and convenient destination for mobile users.

Wheelchair-Accessible Entrance: The store is designed with accessibility in mind, featuring a wheelchair-accessible entrance to ensure all customers can enjoy a smooth shopping experience.
Wi-Fi: Free Wi-Fi is available throughout the store, allowing customers to browse and use their mobile devices while shopping or waiting for services.
Quick Visit: The store's layout and efficient staff ensure that quick visits are possible, making it easy to pop in and out as needed.

Practical Information

To ensure you make the most of your visit, here's some essential practical information about the O2 Shop West Bromwich.

Customer Reviews and Positive Aspects

The O2 Shop West Bromwich has an impressive average rating of 3.9/5 on Google My Business, with 170 reviews showcasing its commitment to customer satisfaction. One customer, Sue, praised the store's service and efficiency, stating, "My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all."

Analyzing the reviews, several positive aspects emerge:

Knowledgeable Staff: Many customers commend the helpful and knowledgeable staff who assist with queries, upgrades, and repairs.
Efficient Service: Several reviews mention the quick and efficient service, with customers appreciating the minimal wait times.
Convenient Location: The store's location within the New Square shopping center is frequently praised for its ease of access and surrounding amenities.

The O2 Shop West Bromwich is more than just a mobile phone store – it's a hub for tech enthusiasts, offering a wide range of services and a welcoming atmosphere. With its convenient location, accessible design, and commitment to customer satisfaction, it's no surprise that the store enjoys such positive reviews. Whether you're looking to upgrade your phone, sort out your contract, or repair your device, the O2 Shop West Bromwich is the perfect destination for all your mobile needs.

Frequently asked questions about O2 Shop West Bromwich

What services does the O2 Shop West Bromwich offer?

The store offers mobile network services; phone sales and upgrades; mobile phone repair; and in-store pick-up for online orders.

Where is the O2 Shop West Bromwich located?

The store is located at 33 New Square; West Bromwich; B70 7PP; United Kingdom; within the New Square shopping center.

How can I access the O2 Shop West Bromwich by public transport?

Several bus routes and the Midland Metro trams serve nearby stops; making the store easily accessible by public transport.

Is the O2 Shop West Bromwich wheelchair accessible?

Yes; the store has a wheelchair-accessible entrance to ensure all customers can shop comfortably.

What are the opening hours of the O2 Shop West Bromwich?

The store is open from Monday to Friday: 09:00–17:30; and Saturday: 09:00–17:00; It is closed on Sundays.

Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024 But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj, Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj, I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now. A Big thank you Amraj and Shannon I never got this support from my previous provider. well done O2 West Bromwich. regards Steve.

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